Terms of Service

These terms are an agreement between you and Stafva LLC ("StaffVA", "we") and govern your use of staffva.com, interview.staffva.com and the StaffVA marketplace. By creating an account or using the platform you agree to them.

1. What StaffVA is

StaffVA is a marketplace that connects businesses ("clients") with independent remote professionals ("candidates" or "professionals"). StaffVA is not an employer, staffing agency or party to the working relationship. Professionals on StaffVA are independent contractors of the clients who engage them; nothing on the platform creates an employment relationship with StaffVA.

2. Accounts and eligibility

• You must be at least 18 and able to enter a binding contract.
• You must provide accurate information and keep it current. One account per person; accounts are not transferable.
• You are responsible for activity under your account and for keeping your credentials secure.

3. Vetting and assessments

• Being listed on the marketplace does not by itself mean a candidate has been assessed. Candidates who complete StaffVA screening — a structured, camera-proctored skills interview — carry a vetted marker on their profile; profiles without it show that screening has not been completed. Other assessments may be offered or required, including an English test, voice recordings and an AI-conducted interview. Assessment content and passing requirements may change as the platform evolves, and additional or repeated assessments may be required — including re-taking assessments under updated integrity monitoring.
• Identity verification is not required before a profile goes live. Candidates get a window after their assessments to verify, and a profile whose window passes unverified is hidden from the marketplace. A listed profile does not by itself mean the person's identity has been verified.
• Assessment sessions are monitored for integrity, and proctored sessions are camera-recorded with your consent — a working camera is required to sit them. Automated review may flag a session; decisions that reject a candidate for an integrity violation are made by a person after reviewing the evidence. Recording, review and retention are described in the Privacy Policy.
• Dishonesty in an assessment — including having another person take any part of it, or misrepresenting your identity — may result in rejection, removal from the marketplace, and refusal of future applications.
• Failed assessments may be retaken under the retake rules shown in your dashboard.
• Acceptance to the marketplace is at StaffVA's discretion.
• The assessments are optional. Your first sitting of each is free. Neither the English assessment nor the skills interview is required to create a profile or to be listed. Your first sitting of each is free; after that a retake costs $5 and buys one sitting. The price is shown before you pay, and you are never charged for a first sitting.
• What a payment does and does not buy. It buys the sitting, not a result: a score below the pass mark is not refunded, and no assessment guarantees work, a badge, or a particular position in search. If a technical failure on StaffVA's side prevents your sitting from being delivered or scored, we refund you automatically — you do not have to ask. If you believe a sitting was lost and no refund reached you, contact support@staffva.com.
• A purchased sitting stays yours until you use it. Starting an assessment uses it; reconnecting to an assessment already in progress does not.

4. Payments, escrow and disputes

• Client payments are processed by Stripe and held in escrow for the engagement. Funds release to the professional when the client releases them or when a work period completes.
• Either party may file a dispute within 48 hours of a work period ending or a milestone being marked complete. StaffVA reviews disputes and decides them, which may include releasing, splitting or refunding escrowed funds. Dispute decisions are final.
• Any StaffVA fees are shown to you before you commit to a transaction.
• Professionals are paid to the payout method on their profile. Taxes on earnings are the professional's own responsibility.

5. Interviews, hiring and non-circumvention

• Interviews between clients and candidates take place on StaffVA, in the platform's video room. Interviews are recorded and transcribed, and both parties must agree to that before joining. The recording, its automated review and its retention are described in the Privacy Policy.
• If you met through StaffVA, you hire through StaffVA. Offers, contracts and payment for a professional the platform introduced to you must go through the platform.
• For 24 months after an introduction through StaffVA — a first message, interview or engagement — clients and professionals may not solicit, hire, contract with or pay one another outside the platform. StaffVA does not offer a buy-out or conversion fee; no payment makes an off-platform arrangement permitted.
• Before a contract is in place, sharing direct contact details — email, phone number, social or messaging handles — through the platform is not permitted, in either direction.
• Circumvention, attempting it, or helping another user attempt it may result in suspension or removal under section 8, and the circumventing parties remain liable to StaffVA for the platform fees that would have applied to the engagement.

6. Your content

You own the content you submit — your profile, photo, recordings, résumé and portfolio. You grant StaffVA a license to host, process and display that content for the purpose of operating the marketplace, including showing your profile to prospective clients. Handling of personal information is described in the Privacy Policy.

7. Acceptable use

• No unlawful activity, fraud, or misrepresentation of identity, skills or experience.
• No interfering with the platform, probing its security, scraping it, or accessing data that is not yours.
• No harassment or abuse of other users or of StaffVA staff.
• No using the platform to collect personal data about others.

8. Suspension and termination

You may close your account at any time. We may suspend or terminate an account that violates these terms, compromises the integrity of the marketplace, or creates legal risk. Where an engagement is in flight, escrowed funds are handled under section 4.

9. Disclaimers

The platform is provided "as is". We do not guarantee that a candidate will find work, that a client will find a professional, or the outcome of any engagement. Not every professional on the platform has completed StaffVA screening. Where it has happened, vetting reduces risk; it is not a warranty of any professional's work.

10. Limitation of liability

To the maximum extent the law allows, StaffVA's total liability arising out of the platform is limited to the fees you paid to StaffVA in the twelve months before the claim, and we are not liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot lawfully be limited.

11. Governing law

These terms are governed by the laws of the State of Michigan, United States, without regard to conflict-of-law rules.

12. Changes

We may update these terms. We will post updates here and, for material changes, notify you by email. Continuing to use the platform after a change takes effect means you accept it.

13. Contact

Stafva LLC, Dearborn, Michigan, United States · hello@staffva.com